Privacy policy
Your trust matters here.
At Velumé, we believe that a smooth experience should extend beyond the product itself. That includes how your personal information is collected, used, and protected when you visit our website or place an order.
This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our site.
1. Information we collect
When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, time zone, referring pages, and how you interact with our site.
When you place an order or attempt to place an order, we may collect personal information such as your name, billing address, shipping address, payment details, email address, and phone number.
We may also collect information when you contact us directly, subscribe to our emails, or interact with our advertising.
2. How we use your information
We use your information to provide you with a better experience and to operate our business effectively. This may include:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and customer support communications
- Screening orders for potential fraud or risk
- Improving our website, services, and product experience
- Sending marketing emails or promotional content, where permitted
- Measuring the effectiveness of advertising and understanding customer behavior
3. Advertising and analytics
We may use third-party tools such as analytics providers, advertising platforms, and tracking technologies to better understand how visitors use our website and to show relevant ads.
These tools may collect information about your interaction with our site, including pages viewed, products browsed, purchases made, and actions taken on the website.
This information may be used to improve our marketing, personalize your experience, and measure the performance of our campaigns.
4. Sharing your information
We may share your information with trusted third parties who help us operate our business, including payment processors, shipping providers, website platforms, analytics tools, email service providers, and advertising partners.
We may also disclose your information if required to do so by law, to respond to legal requests, or to protect our rights.
We do not sell your personal information in the traditional sense.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze traffic, and support advertising efforts.
You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
6. Email marketing
If you subscribe to our mailing list or provide your email during checkout, we may send you updates, promotional offers, or product-related content.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
7. Data retention
We retain your information for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your rights
Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections, ask that we delete your data, or object to certain uses of your information.
If you would like to make such a request, please contact us using the details provided below.
9. Data security
We take reasonable measures to protect your personal information and to reduce the risk of unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s privacy
Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements.
Any updates will take effect immediately upon being posted on this page.
12. Contact
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at contact@velumecare.com
— The Velumé Team