Shipping policy

Delivered with care.

At Velumé, we know that when you place an order, you want two things: clarity and reliability.

That’s why we keep shipping simple.

We currently ship within the United States only. All orders are processed within 1–3 business days, and once dispatched, standard delivery typically takes 5–10 business days depending on your location.

At this time, shipping is free on all U.S. orders.

You’ll receive a confirmation email once your order is placed, followed by a shipping confirmation with tracking details as soon as your package is on its way.

Please note that delivery times are estimates, not guarantees. During periods of high demand, holidays, or carrier delays, shipping may take a little longer than expected. We appreciate your patience when that happens.

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. Velumé is not responsible for orders delayed, lost, or misdelivered due to incorrect address information entered at the time of purchase.

If your order arrives damaged, or if something doesn’t look right, please contact our support team as soon as possible at contact@velumecare.com and include your order number so we can help.

We’re committed to making the experience feel easy from start to finish — not just in your routine, but in every part of your order.

— The Velumé Team