Terms of service
The basics, clearly stated.
By accessing this website or purchasing from Velumé, you agree to the following terms and conditions. These terms are intended to create a clear and fair experience for both you and us.
1. Use of our website
By using our site, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the site with the involvement and consent of a parent or legal guardian.
You may not use our website or products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our services.
2. Product information
We do our best to present all product descriptions, images, pricing, and availability as accurately as possible. However, we do not guarantee that all information on the site will always be complete, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
3. Pricing and availability
All prices shown on this website are listed in U.S. dollars and are subject to change without notice.
We reserve the right to modify or discontinue products at any time without prior notice.
4. Orders
We reserve the right to refuse, limit, or cancel any order at our sole discretion. This may include orders that appear to be placed by resellers, distributors, or parties engaging in suspected fraudulent activity.
If we make a change to or cancel an order, we may attempt to notify you using the email address or contact information provided at checkout.
5. Shipping and delivery
Shipping times are estimates and are not guaranteed. Velumé is not responsible for delays caused by shipping carriers, customs processing, weather events, or incorrect address information provided by the customer.
Additional details can be found in our Shipping Policy.
6. Returns and refunds
Refunds and return eligibility are governed by our Refund Policy. By purchasing from Velumé, you acknowledge that refund requests are reviewed in accordance with that policy.
7. Product use and personal responsibility
Velumé products must be used in accordance with the instructions provided. We are not responsible for issues resulting from misuse, improper storage, unauthorized modification, or use inconsistent with product guidance.
Individual results may vary depending on skin tone, hair color, consistency of use, and other personal factors. We do not guarantee identical outcomes for every user.
8. Intellectual property
All content on this website — including text, images, branding, logos, graphics, and design elements — is the property of Velumé and may not be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of liability
To the fullest extent permitted by law, Velumé shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or products.
Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.
10. Changes to these terms
We may update these Terms of Service from time to time. Any changes will take effect immediately upon being posted on this page.
Your continued use of the website after changes are posted constitutes your acceptance of those changes.
11. Contact
If you have any questions regarding these Terms of Service, you may contact us at:
— The Velumé Team