Refund policy

Simple, fair, and product-focused.

We want every Velumé order to arrive exactly as it should: complete, functional, and ready to become part of your routine.

If your device arrives damaged, defective, or experiences a verified technical malfunction, please contact us within 30 days of delivery at contact@velumecare.com with your order number and a brief description of the issue. In some cases, we may request photo or video evidence to help us assess the problem and resolve it as quickly as possible.

If the issue is confirmed to be the result of a manufacturing defect or technical failure, we will offer an appropriate solution, which may include a replacement, store credit, or refund, depending on the circumstances.

Because of the personal nature of the product and for hygiene and safety reasons, we do not accept returns or issue refunds for products that have been used and are not defective. We also do not issue refunds based on personal preference, change of mind, misuse, improper handling, or failure to achieve desired results within a specific timeframe.

To be eligible for review, all claims must be made by the original purchaser and submitted within the stated 30-day period.

Our goal is to be thoughtful, responsive, and fair in how we support our customers while protecting the quality and integrity of our products.

If you have any questions before purchasing, we encourage you to reach out. We’re always happy to help you make an informed decision.

— The Velumé Team